CPSS Overview

Certified Patient Service Specialist

Program Overview

The Certified Patient Service Specialist (CPSS) program provides online training, continuing education, and certification to increase the quailty of patient care.

BSM Connection members receive exclusive member-only pricing.

Non-member price
BSM Connection member price
One-time practice registration fee
$400
$200
Individual fee per applicant
$75
$50

Enter your BSM Connection username and password upon registration to receive discounted pricing.

Why Enroll Today

Give your team the tools and confidence to manage the patient experience from start to finish. Course topics range from customer service to industry-specific areas like ophthalmic diagnoses, eye care examinations and triaging, and billing, coding, and insurance.

Six Steps to Certification

  1. Enroll your practice or ASC and applicants.
  2. Obtain administrator login, program materials, and guidebook.
  3. Applicants gain access to 19 training courses.
  4. Applicants take computerized certification test with 130 questions.
  5. Applicants receive test results immediately.
  6. Applicants receive a certificate and pin with a passing score of 80% or higher.